Diary - Week 3 (21-25 Jan)

The learning was continued on the repairing broken printers submitted and collected from the customers office. There are variety of printers types including Epson, HP and Canon. Each of them has different capabilities and the way to attend the problems is also differ from one another. One of the senior staff, Encik Nazrul, is never withhold with his knowledge. We are asked to do the checking process by our own with his guide. It is important to determine which part is broken and the next process of replacing the specific item will be easy. Other than that, there are several more job are being distributed to us. It came from the regular clients that have already signed up a specific years of contract with the company. The first job is at Job Malaysia Center located in Kelana Jaya. They reported that their very own printer is not working well and will need us to check the problem. Next location is at Indah Water Konsortium (IWK) with similar problems, nonfunctional printers. Besides getting the valuable experience in repairing the broken printers, we also got the ideas on how to interact with effective two ways communication with the customers.